Refund Policy

1. Scope

If paid Freedom subscriptions become available, this Refund Policy applies to subscriptions offered by Minepost Technologies Private Limited. The refund route and eligibility rules depend on where you purchased the subscription, the timing and reason for the request, applicable law, and the terms shown at purchase.

2. Purchases made directly

If you purchase a subscription directly through Freedom, email support@freedomapp.in with the registered email address, transaction ID, purchase date, and a short description of the issue. Do not send full card details or account passwords.

3. Purchases through a third-party marketplace

If you purchase through a third-party marketplace, that marketplace controls billing and may require you to submit refund and cancellation requests through its own account tools. Its eligibility rules, approval process, and processing times apply in addition to applicable law.

4. When to contact us

Email support@freedomapp.in if:

• The payment provider or marketplace directs you to the developer.
• You were charged more than once for the same entitlement.
• A technical issue prevented access to paid features and support could not restore access.
• You need help locating the correct subscription or transaction.

Include your registered email address, purchase channel, transaction or order ID, purchase date, and a short description of the issue. Do not send full card details or account passwords.

5. Eligibility and review

Where we are responsible for reviewing a request, we assess it based on the purchase channel, access history, nature of the issue, provider rules, and applicable consumer law. A change of mind, failure to cancel before renewal, partial use of a billing period, or dissatisfaction with AI output does not automatically create refund eligibility. This does not limit rights available to you under applicable law.

We normally respond to complete support requests within 5–7 business days. If a refund is approved by us, processing to the original payment method can take additional time depending on the payment provider.

6. Trials and renewals

If a trial is offered, its duration and renewal terms are shown before you start it. Unless you cancel before the displayed renewal time, the subscription may convert to a paid recurring plan. Removing the software or closing a browser does not cancel a subscription.

7. Cancellation

You can cancel a recurring subscription through the account or purchase channel shown at checkout. Cancellation normally stops future renewals while access continues until the end of the current paid period, unless the payment provider states otherwise. We cannot directly cancel a marketplace-managed subscription on your behalf.

8. Service credits

For a prolonged outage that materially affects paid access, we may offer a reasonable service extension or credit where appropriate. Scheduled maintenance, outages outside our reasonable control, and unavailable third-party sources do not automatically qualify.

9. Changes to this policy

We may update this Policy as billing options, payment-provider requirements, or applicable law change. We will post the revised version here and update the date above.

10. Contact